Jazz Pharmaceuticals

  • Associate Director, Sales Operations and Effectiveness

    Job Locations US-CA-Palo Alto
    Posted Date 3 weeks ago(4/3/2018 9:29 AM)
    Job ID
    # of Openings
    Commercial - US
  • Overview

    Jazz Pharmaceuticals is an international biopharmaceutical company focused on improving patients’ lives by identifying, developing and commercializing meaningful products that address unmet medical needs. We are continuing to expand our commercial product portfolio and our research and development pipeline in therapeutic areas that can leverage our unique expertise.

    Our therapeutic areas of focus include sleep and hematology/oncology – areas in which we have a deep understanding of the patient journey and a suite of products and product candidates to address critical needs.

    We are looking for the best and brightest talent to join our team.  If you’re looking to be a part of a company with an unwavering commitment to improving patients’ lives and being a great place to work, we hope you’ll explore our career openings and get to know Jazz Pharmaceuticals. 

    Position Profile

    The position is part of Commercial Operations and will be responsible for delivering sales operations effectiveness and excellence in support of the Commercial organization.  In addition, the role will be closely aligned to Commercial IT to drive the enablement of metrics and KPI reporting, delivering systems and tools, and information management. The ability to independently manage multiple deliverables and shifting priorities with strong skills in project management, collaboration and communication will be key to success.

    Responsibilities include (but are not limited to) the following:

    Sales Operations & Effectiveness:

    • Sales Reporting and Analysis: operationalization of KPI creation through centralized data platforms, and creation and management of performance related KPI reports and dashboards (via Tableau and Alteryx)
    • Data Management: internal and external data procurement and management, MDM, Commercial data warehouse, and data governance
    • Core Sales Ops: sales force effectiveness, sizing, alignment and structure, targeting and call activity, and subnational performance tracking, and ongoing operations and maintenance of customer updates
    • Sales Ops Systems: Veeva (CRM, digital sales aid, email campaign management, sample management)    
    • Manage multiple projects and deliver consistently to the expectations of different stakeholders
    • Build strong partnerships and relationships, across the organization and externally, that lead to the highest levels of collaboration and effectiveness
    • Demonstrate the ability to influence multiple stakeholders to ensure a high-level of team involvement in key business decisions while working effectively with business partners

    Partner with the Commercial IT:

    • Set the strategy to improve efficiencies and enable enhanced capabilities to deliver advancement in business analytics, sales force effectiveness, and information management
    • Serve as the Commercial lead to collaboratively design, develop, implement and support new business analytic and operations capabilities
    • Deliver scalable solutions that integrate within the Commercial technology and processes ecosystem; ability to have a broad perspective and consider implications beyond the explicit requirements

    Job Requirements:

    • Experience with commercial pharmaceutical systems and platforms, business analytics solutions, and data warehouse and reporting
    • Strong commercial business and technology acumen
    • Excellent communication, facilitation, influence, change management and consensus building skills
    • Meticulous, highly organized and self-directed approach to work, including the ability to handle multiple projects simultaneously and prioritize competing tasks in time-constrained situations
    • Proficiency with Excel, PowerPoint, and Word.  Experience with Tableau, Alteryx, Veeva, and MDM is a plus
    • 7+ years in sales analytics, operations, and/or commercial IT, preferably in the pharmaceutical/biotech industry
    • Bachelor’s Degree; MBA preferred or applicable previous experience

    Description of Physical Demands

    • Occasional mobility within office environment.
    • Routinely sitting for extended periods of time.
    • Constantly operating a computer, printer, telephone and other similar office machinery.

    Description of Work Environment

    • Work indoors in normal office environment with little exposure to excessive noise, dust, fumes, vibrations and temperature changes.
    • Frequent computer use at workstation.
    • May move from one work location to another occasionally.
    • Responsibilities may require a work schedule that may include working outside of “normal” work hours, in order to meet business demands.
    • Occasional public contact requiring appropriate business apparel.

    Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.


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