Jazz Pharmaceuticals

  • Exec Director, Head of Patient and Access Services

    Job Locations US-CA-Palo Alto | US-CA-Palo Alto
    Posted Date 4 months ago(4/16/2018 2:12 PM)
    Job ID
    # of Openings
    Commercial - US
  • Overview

    Jazz Pharmaceuticals is an international biopharmaceutical company focused on improving patients’ lives by identifying, developing and commercializing meaningful products that address unmet medical needs. We are continuing to expand our commercial product portfolio and our research and development pipeline in therapeutic areas that can leverage our unique expertise.

    Our therapeutic areas of focus include sleep and hematology/oncology – areas in which we have a deep understanding of the patient journey and a suite of products and product candidates to address critical needs.

    We are looking for the best and brightest talent to join our team.  If you’re looking to be a part of a company with an unwavering commitment to improving patients’ lives and being a great place to work, we hope you’ll explore our career openings and get to know Jazz Pharmaceuticals. 

    Position Profile

    The Executive Director, Head of Patient and Access Services (Head) is a senior level role responsible for the strategic leadership of two critical components of the Market Access function at Jazz: Patient Services and the field-based Access & Reimbursement teams.  The leadership of these two functional groups is combined to ensure the seamless link from strategy to the development and execution of high-quality and compliant patient access services for our patients and the healthcare providers who render their care. The leader in this role must navigate an increasingly complex healthcare environment and will be responsible for optimizing the patient experience and supporting the appropriate, prescriber-endorsed, access to and adherence with our products. This role oversees the selection, management and quality assurance of all third party providers who partner with Jazz to deliver the key patient and access services. This leader needs to be able to design, plan, and pull through appropriate market-leading programs and services for our products’ patients and providers, ensure efficient, effective, compliant execution through vendors, and manage continuous improvement on an ongoing basis. To do so will require familiarity with the relevant market needs and solutions, sound operations management and a high level of engagement with various stakeholders, including patient representatives and advocacy groups and key customers, as well as the inspired leadership of related Jazz Pharmaceuticals headquarters and field personnel. 

    This role will require a seasoned pharmaceutical industry veteran that is accomplished in patient services program design and delivery, field-oriented leadership and knowledgeable of health care reimbursement practices and related compliance and regulatory requirements. We value a leadership approach that is evidence-based and built on a reasoned understanding of the knowable facts pertinent to patient and access services. We value a leadership style that is informed by active and thoughtful engagement of our internal partners, the patients who need our products and various external stakeholders that will help us achieve our patient and access services mission. We value a leadership style that can translate strategy into action in the marketplace and capture the most important results in a timely manner through disciplined program and financial management. We value a leader who can build resilience into their team and can adapt to changing and/or challenging market conditions.  This individual serves on the Market Access Leadership Team (MALT) and must collaborate closely with other key leaders on MALT.



    • Leads the development and execution of all patient services and field reimbursement strategies for all products to ensure an optimal patient experience and appropriate, prescriber-endorsed access to and adherence with our products
      • Sets the framework for access and service strategy formulation (inclusive of the digital toolkits/practices) and drives the team in both thought leadership and overall execution of the strategy and related tactics
      • Engages internal and external parties to optimize idea generation and plan of action to implement
      • Selects, contracts and manages related third-party vendors with goal of efficient, effective and compliant programs with excellence in customer experience
      • Directs field access team leaders and members to educate healthcare providers appropriately and compliantly about accessing these programs and Jazz products 
    • Provides senior management direction to the leaders of Patient Services and the field-based Access & Reimbursement teams to operationalize the overall patient and access services strategy
      • Collaborates with direct reports to develop and sustain important relationships in the marketplace
      • Collaborates with direct reports to develop high performers on their teams
      • Functions as a member of the Market Access Leadership Team and is able to provide general management insights if needed to optimize the overall long term mission of the Market Access function
      • Partner with all senior Business Unit (BU) marketing and sales leaders/BU Heads and direct reports to collaboratively develop effective patient and access services 
    • Competence in the design and quality assurance of high performance operating environment including the:
      • Acquisition, development and assessments of talent for both of the functional areas
      • Design and development of smart and lean processes to optimize the workflows of the group including appropriate performance management tools to ensure achievement of group goals and alignment with overall direction of Market Access function and Corporation
      • Design, development and implementation of optimal patient services and field reimbursement coverage strategies and ongoing assessment of the suitability of those strategies/coverage models (in compliance with good governance that aligns with corporate guidelines)
      • Use of specific analytical tools/decision support systems that may be utilized by Market Access to effectively manage programs, vendors, and account relationships and for optimization of coverage by field reimbursement personnel.
      • Implementation of internal processes and controls to ensure compliant and compelling patient services and access programs.
      • Effective collaborative working relationships with external business partners, including patient services/Hub vendors, consultants, and data analytics vendors, as well as internal departments such as Marketing, Sales, Analytics, Training, Compliance, Medical, Regulatory, and Legal.
      • Collaborates with the Business Unit Sales Leads to gather feedback and input on market dynamics, field needs and effectiveness of managed markets tactics.
      • The development of the operating and longer term strategic budgets
      • Ensure that function operates in a fiscally sound manner in accordance with the objectives of the Corporation (financial and operating scorecards that provide leading indicators and aid in related variance analyses) 


    • BS/BA required along with 10+ years of related experience in the pharmaceutical, medical device, or biotech industry
    • MBA degree preferred
    • Prior leadership roles in Patient Services and Field Reimbursement with comparable types of programs that Jazz currently offers
    • Prior experience in longer term strategy formulation and execution (including complex multi-year program management)
    • Experience managing vendors including agencies and third party data suppliers
    • Experience in personnel development and leadership
    • In-depth knowledge of health care reimbursement practices and compliance and regulatory requirements.
    • Capable of engaging senior Jazz management on patient services, field operations and financial matters (prior performance and near term and strategic outlook)
    • Prior experience with budget development and control


    College Graduate-Bachelor’s Degree minimum


    Moderate travel required

    Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Coming Soon!!